Archive for October, 2007

Oct 19 2007

Quality Industry Trends and One Client

Published by Quality Doctor under Business Performance Improvement, Lean Six Sigma, Lean Technology, Quality Program Strategies, Six Sigma, Trends

I spent a couple pleasant hours with a couple of friends last evening, discussing trends in Quailty Improvement (QI). One of the gentlemen is my main contact at a client; the other is a very experienced QI professional I’ve had the honor to consult with, and also produce articles and training. These two men have [...]

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Oct 07 2007

Customer Satisfaction and Quality Improvement

Published by Quality Doctor under Core Skills, Green Belt, Lean Technology, Project Management, Quality in Singapore

Many firms are driving a renewed focus on customer satisfaction through a variety of initiatives. Of course, many of these campaigns are well-intentioned, and will produce important gains for their businesses. However, there’s some real concern on the part of the workers whose job it is to execute these initiatives. Their concern centers on the apparent [...]

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