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	<title>The Quality Doctor Lives Here &#187; Core Skills</title>
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	<description>The Doctor Is In The Blogiverse...</description>
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		<title>Customer Satisfaction and Quality Improvement</title>
		<link>http://www.thequalitydoctor.com/2007/10/07/customer-satisfaction-and-quality-improvement/</link>
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		<pubDate>Sun, 07 Oct 2007 14:15:55 +0000</pubDate>
		<dc:creator>Quality Doctor</dc:creator>
				<category><![CDATA[Core Skills]]></category>
		<category><![CDATA[Green Belt]]></category>
		<category><![CDATA[Lean Technology]]></category>
		<category><![CDATA[Project Management]]></category>
		<category><![CDATA[Quality in Singapore]]></category>

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Many firms are driving a renewed focus on customer satisfaction through a variety of initiatives. Of course, many of these campaigns are well-intentioned, and will produce important gains for their businesses. However, there&#8217;s some real concern on the part of the workers whose job it is to execute these initiatives. Quality Doctor News: Keep Reading! [...]]]></description>
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Many firms are driving a renewed focus on customer satisfaction through a variety of initiatives. Of course, many of these campaigns are well-intentioned, and will produce important gains for their businesses. However, there&#8217;s some real concern on the part of the workers whose job it is to execute these initiatives. Quality Doctor News: Keep Reading! [...]]]></content:encoded>
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		<title>Improvising Yellow Belt</title>
		<link>http://www.thequalitydoctor.com/2007/09/29/improvising-yellow-belt/</link>
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		<pubDate>Sat, 29 Sep 2007 14:45:57 +0000</pubDate>
		<dc:creator>Quality Doctor</dc:creator>
				<category><![CDATA[Core Skills]]></category>
		<category><![CDATA[Process Improvement]]></category>
		<category><![CDATA[Quality Tools]]></category>
		<category><![CDATA[Quality in Singapore]]></category>
		<category><![CDATA[Yellow Belt]]></category>

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		<description><![CDATA[ Quality Doctor News: Keep Reading! 

Preparing new employees for Six Sigma may sometimes be a challenge. Before you can mobilize their skills and talents towards Quality Improvement, you must first align them to the philosophy of the firm, and to the improvement goals. Not everyone comes to the client with the same background in [...]]]></description>
			<content:encoded><![CDATA[ Quality Doctor News: Keep Reading! 

Preparing new employees for Six Sigma may sometimes be a challenge. Before you can mobilize their skills and talents towards Quality Improvement, you must first align them to the philosophy of the firm, and to the improvement goals. Not everyone comes to the client with the same background in [...]]]></content:encoded>
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