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	<title>The Quality Doctor Lives Here &#187; Green Belt</title>
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		<title>Customer Satisfaction and Quality Improvement</title>
		<link>http://www.thequalitydoctor.com/2007/10/07/customer-satisfaction-and-quality-improvement/</link>
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		<pubDate>Sun, 07 Oct 2007 14:15:55 +0000</pubDate>
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				<category><![CDATA[Core Skills]]></category>
		<category><![CDATA[Green Belt]]></category>
		<category><![CDATA[Lean Technology]]></category>
		<category><![CDATA[Project Management]]></category>
		<category><![CDATA[Quality in Singapore]]></category>

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Many firms are driving a renewed focus on customer satisfaction through a variety of initiatives. Of course, many of these campaigns are well-intentioned, and will produce important gains for their businesses. However, there&#8217;s some real concern on the part of the workers whose job it is to execute these initiatives. Quality Doctor News: Keep Reading! [...]]]></description>
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Many firms are driving a renewed focus on customer satisfaction through a variety of initiatives. Of course, many of these campaigns are well-intentioned, and will produce important gains for their businesses. However, there&#8217;s some real concern on the part of the workers whose job it is to execute these initiatives. Quality Doctor News: Keep Reading! [...]]]></content:encoded>
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