Oct
07
2007
Many firms are driving a renewed focus on customer satisfaction through a variety of initiatives. Of course, many of these campaigns are well-intentioned, and will produce important gains for their businesses. However, there’s some real concern on the part of the workers whose job it is to execute these initiatives.
Their concern centers on the apparent [...]
Sep
29
2007
Preparing new employees for Six Sigma may sometimes be a challenge. Before you can mobilize their skills and talents towards Quality Improvement, you must first align them to the philosophy of the firm, and to the improvement goals. Not everyone comes to the client with the same background in Quality, and if they have previous [...]
Sep
26
2007
the course in Hypothesis Testing is going extremely well this week. We’re ahead of schedule, which means I’ll have time for a nice facilities tour at the end.
I enjoy working with engineers and technical staff here in Singapore. They’re focused on their learning, they are well-prepared, and they interact. A perfect audience for a career [...]
Sep
10
2007
Time to pack’em up and head’em out, as they say in these parts. (Actually, I’m not sure anybody talks that way in Austin anymore, unless they’re trying to fool a tourist into buying a jackelope trophy for their den.) I’m off to the other side of the world in a couple of days, and it’s [...]
