http://www.thequalitydoctor.com The Doctor Is In The Blogiverse... Fri, 16 May 2008 22:41:41 +0000 http://backend.userland.com/rss092 en There's No Place Like Home... After a semester away, teaching and researching for my next book on Quality, it's time to begin all over again. Over the next few months I'll be delivering new content here at the Quality Doctor site on the tools and techniques of our industry, with two key ... http://www.thequalitydoctor.com/2008/05/14/the-doctor-returns/ This is the first in a planned series on Process Capability, exclusive to the Quality Doctor. My encounters with Process Capability practices Indicate there is a lot of room for improvement and standardization in this arena. There is a lot of missing information, misinformation and outright bad interpretations inside ... http://www.thequalitydoctor.com/2007/11/14/improving-process-capability-practices-i-general-remarks/ I spent a couple pleasant hours with a couple of friends last evening, discussing trends in Quailty Improvement (QI). One of the gentlemen is my main contact at a client; the other is a very experienced QI professional I've had the honor to consult with, and also produce articles and ... http://www.thequalitydoctor.com/2007/10/19/quality-industry-trends-and-one-client/ Many firms are driving a renewed focus on customer satisfaction through a variety of initiatives. Of course, many of these campaigns are well-intentioned, and will produce important gains for their businesses. However, there's some real concern on the part of the workers whose job it is to execute these initiatives. Their ... http://www.thequalitydoctor.com/2007/10/07/customer-satisfaction-and-quality-improvement/ Preparing new employees for Six Sigma may sometimes be a challenge. Before you can mobilize their skills and talents towards Quality Improvement, you must first align them to the philosophy of the firm, and to the improvement goals. Not everyone comes to the client with the same background in Quality, ... http://www.thequalitydoctor.com/2007/09/29/improvising-yellow-belt/ the course in Hypothesis Testing is going extremely well this week. We're ahead of schedule, which means I'll have time for a nice facilities tour at the end. I enjoy working with engineers and technical staff here in Singapore. They're focused on their learning, they are well-prepared, and they interact. A ... http://www.thequalitydoctor.com/2007/09/26/testing-in-singapore/ After an eventful trip to Shenzhen, I settled in for the week.  After all that flying, my arms were really tired!  It was the bags, not the flapping, that got to me. This morning I met with the group who would be going through Design of Experiments with me.  A small ... http://www.thequalitydoctor.com/2007/09/17/doe-study-group/ Time to pack'em up and head'em out, as they say in these parts.  (Actually, I'm not sure anybody talks that way in Austin anymore, unless they're trying to fool a tourist into buying a jackelope trophy for their den.)  I'm off to the other side of the world in a ... http://www.thequalitydoctor.com/2007/09/10/road-trip-coming/ If you've found this site in time to see this post, then you're truly an early-bird!  Whatever brought you here, Welcome!  The site is so new that I haven't gotten all the gadgets and widgets operational.  Those features will come online in the coming days and weeks, and the site ... http://www.thequalitydoctor.com/2007/09/09/the-quality-doctor-welcomes-you/